Hey there, Explorer! Welcome to Camp To Explore Shop, your trusted partner for all your outdoor adventures. We’re committed to getting you the gear you need and ensuring you’re completely satisfied with it. Below you’ll find all the details about how we ship your orders and our straightforward return policy.

Shipping Policy

We ship globally (excluding some remote areas and parts of Asia). Our goal is to process and dispatch your order as quickly as possible so you can start your next adventure.

  • Order Processing Time: 1-2 business days after payment is confirmed.
  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after dispatch.

Please note that these delivery times are estimates and can be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

We stand behind the quality of our tents, camp furniture, and outdoor equipment. If you are not completely satisfied with your purchase, we are here to help.

Return & Exchange Window: We accept returns and exchanges within 15 days of you receiving your item(s).

Please Note: All returned items must be in new, unused condition with all original tags and packaging intact. For hygiene and safety reasons, we cannot accept returns or exchanges on the following products:
  • BatteryGuard accessories (due to their electrical components)
  • Any opened or used camping accessories
  • Products that have been assembled or used outdoors

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and the reason for your return or exchange.
  2. Get Authorization: We will email you a Return Authorization Number and detailed instructions.
  3. Pack It Up: Securely package the item in its original packaging.
  4. Label Clearly: Write the Return Authorization Number clearly on the outside of the package.
  5. Ship It: Mail the package to our returns address:
    Camp To Explore Shop Returns Department
    2095 Reel Avenue
    Albuquerque, US 87109

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., we shipped the wrong item or it was defective). We strongly recommend using a trackable shipping service, as we cannot be responsible for return packages that are lost in transit.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days.
  • Please allow additional time for your bank or credit card company to process the refund (typically 1-2 billing cycles).
  • Please note that original shipping fees are non-refundable.

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product.
  • Standard shipping charges apply for the new item.
  • If the new item costs more, you will be charged the difference.
  • If the new item costs less, we will refund the difference.

Questions?

We’re here to help! Email us at [email protected] – we’re happy to answer any questions you have about shipping or returns.

Happy Exploring,
The Camp To Explore Shop Team